Support

Check the status list above first — if something of ours is down, we already know and are on it. If everything above says Working, the problem is specific to your site, so tell us and mark it urgent. Include what you see: an error message, a blank page, a certificate warning. A photo of the screen is fine.

You do. The domain is registered in your name, the site is yours once the setup fee is paid, and your content was always yours. If you ever leave, we hand it all over without making it difficult. That is written into our Terms, not just promised here.

No. We renew it, it is covered by your monthly, and we track every expiry date so nothing lapses. A domain that quietly expires is the one failure that is genuinely hard to undo, so we watch them closely.

Content changes are included and we are not counting them. If a request turns into real new work — a shop, a booking system, a rebuild — we will say so plainly and quote it, rather than doing it quietly or refusing quietly.

Same or next business day for most things, and faster when something is actually broken. We are deliberately not publishing a guaranteed response time, because a number in a document is not a promise anybody can eat. What we will do is tell you when we have seen it and what is happening.

Tell us who provides it — that is usually a different company from the one hosting your website, and knowing which one saves an afternoon. Include whether it is sending, receiving, or both, and whether it fails on the phone, the computer, or everywhere.

Use the link on your account page — it takes you to Stripe, who handle our payments. We never see or store your card details, which is deliberate.